Terms & Conditions

1. This Site

This website (our “Site“) is operated by Klar Investments Ltd. (“we“, “our“, “us“). Our address is 7-13 Dublin Street Lane South, Edinburgh, Scotland, EH1 3PX Our VAT registration number is GB 484538553.

2. Definitions

2.1. In these website terms and conditions (these “Terms“) certain words have defined meanings. These are:

“Business” means the virtual assistant and administration support business provided by us and our franchisees, licensees and partners from time to time;

“Content” which means any text, images, video, audio or other content or material, including training material, media and assessments, and all software code, scripts, or functionality, forming part of our Site;

“Permitted Purpose” means for training, learning and skills development in relation to the carrying out by you of activities for us, or in connection with our Business; and

“Submissions” means any information or material you submit to us via our Site.

3. Our Terms

3.1. These Terms explain how you may use our Site. The Site include the websites linked to the following domain names and all associated webpages:

    3.2. You should read these Terms carefully before using our Site, as they create binding legal obligations upon you. If you do not understand any part of them please let us know using the contact details set out below. By accessing or using our Site, or any part of it, you agree to be bound by these Terms. If you do not agree with or accept any of these Terms, you should stop using the Site immediately. Please note that we may update our Terms from time to time, so if you revisit our Site at a later date you should check the Terms again at that time to make sure you have seen the current version.

    3.3. If you have any questions about our Site or these Terms, including if you don’t understand any part of these Terms, please contact us:

        • 3.3.2. by telephone at 0330 202 1110 or

        • 3.3.3. by post at 7-13 Dublin Street Lane South, Edinburgh, EH1 3PX.

      1.1. We will endeavour to respond to you promptly. Please note that our email and telephone facilities are monitored only during the hours of 9.00am and 5.30pm (excluding public and bank holidays in Scotland).

      1.2. Please also note that we may keep a record of correspondence to enable us to properly manage our Site, to deal with your query, and for quality and training purposes.

      4. Personal Data

      You have various rights, and we have various obligations, in relation to your personal data. Please see our privacy policy for further information on how we use your personal data.

      5. Using Our Site

      5.1. Our Site is open to persons over sixteen (16) years old and who are engaged or to be engaged in relation to our Business. If you are under sixteen (16) or not accessing our Site in relation to your engagement with our Business, please leave our Site immediately.

      5.2. You are responsible for compliance with local laws which relate to your accessing this Site. You must ensure that in accessing our Site you adhere to all local laws applicable to such access.

      5.3. Our Site is a place where you can engage in training, learning and skills development in relation to your engagement in our Business. You may use our Site only for the Permitted Purpose, and not for any other purpose. By continuing to use our Site you agree and undertake not to use our Site for any purpose other than the Permitted Purpose.

      5.4. You agree that you are solely responsible for all costs and expenses you may incur in relation to your use of the Site.

      5.5. Whilst we will try to make sure our Site is available and functions properly at all times, we do not guarantee that our Site will be available all the time, or at any particular time, that our Site will function properly, or that any functionality upon our Site will be available at all, or any, times.

      5.6. Further, we may suspend or terminate operation of the Site at any time as we see fit. If you need to access our Site by a particular time or deadline, please do this as far in advance as possible, in case our Site is unavailable at the time you need to access it.

      5.7. While we try to make sure that our Site is accurate and up-to-date, we cannot promise that it will be. Furthermore, we cannot promise that the Site will be fit or suitable for any purpose. Our Content is provided for your general information purposes only to assist you in engaging with our Business. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes. Any reliance that you may place on the information on this Site is at your own risk.

      5.8. Where the Site allows you to login you must keep your password and other login details confidential. Logins and passwords are unique to particular users and must not be shared by you with other persons. Please let us know immediately in the case that you suspect or know your password or other details have become known to any other person. If you give your login details to any person, you are liable for any use they make of our Site via that login.

      5.9. We seek to make the Site as accessible as possible. If you have any difficulties using the Site, please contact us at info@smart-pa.com.

      5.10. We may prevent or suspend your access to the Site if you do not comply, or we suspect you have not complied, with any part of these Terms, any other agreement relevant to you and/or our Business, or any applicable law. This shall be without prejudice to our other rights and remedies in respect of such breach. Please note that we have the ability to trace your IP address and if necessary contact your internet service provider in the event of a suspected breach of such terms, agreements and laws.

      5.11. If your failure to comply with these Terms may endanger the rights, property or interests of any other person, or we suspect that may be the case, we may disclose your details and any other relevant information we hold about you, to help prevent any damage being suffered.

      6. Restrictions

      6.1. The Site may contain interactive services, including but not limited to discussion groups, news groups, bulletin boards, chat rooms, blogs and other social networking features which may allow you to post, transmit or submit information. We may or may not actively monitor the information you submit via these services. As such, you may be exposed to content upon these services that is inaccurate, or which you may find offensive or objectionable, and which is not endorsed by us. We are not liable for any Content placed upon our Site by persons other than us. If you wish us to remove Content, or to make a complaint about any Content, please email us at info@smart-pa.com and we will address the Content within a reasonable time. We may, in our sole discretion, remove that Content or allow that Content to remain upon our Site.

      6.2. You should not post any information upon our Site, other than as necessary to log into our Site, from which you can be identified.

      6.3. We may remove or amend any Content, or restrict your ability to use our Site, as we see fit. Your use of our Site is at your own risk.

      6.4. You must not misuse our Site. The following are examples of misuse:

          • 6.4.1. using our Site for any purpose other than the Permitted Purpose;

          • 6.4.2. copying or extracting Content from our Site for distribution elsewhere, or for use as a basis for the creation of other material, not pursuant to the Permitted Purpose;

          • 6.4.3. using the Site for any improper, unlawful, or immoral purpose,

          • 6.4.4. causing nuisance through your use of the Site or causing the operation of the Site to be jeopardised or impaired;

          • 6.4.5. using the Site to create, host, or transmit any defamatory, offensive, or obscene material, or engaging in activities which would cause offence to others on grounds of race, religion, sexual orientation or otherwise;

          • 6.4.6. using the Site to harm or attempt to harm other people in any way;

          • 6.4.7. using the Site to create, host, or transmit any material that threatens or encourages bodily harm or the destruction of property, or which would constitute, or encourage the carrying out of, a criminal offence or a civil wrong;

          • 6.4.8. using the Site to create, host, or transmit material which infringes the copyright, trademark, patent, trade secret, privacy, right of publicity, or other intellectual property or rights of any other party;

          • 6.4.9. using the Site to create, host, or transmit unsolicited advertising material to other users;

          • 6.4.10. using the Site to create, host, or transmit any material that harasses another person;

          • 6.4.11. using the Site to make false, misleading, deceptive, or fraudulent offers to sell or buy products, items, or services, or to send chain letters or pyramid schemes or the like;

          • 6.4.12. using the Site to access, or to attempt to access, the accounts of others or to penetrate or attempt to penetrate or breach anyone’s security measures, computer software, hardware, electronic communication systems, or telecommunications systems;

          • 6.4.13. using the Site to collect, or attempt to collect, personal information about third parties without their knowledge or consent, or to engage in “screen scraping,” “database scraping,” or any other activity with the purpose of obtaining lists of users or other data;

          • 6.4.14. using the Site for any activity which adversely affects the ability of other people or systems to use the services or the internet generally, including, without limitation, flooding and hacking; or

          • 6.4.15. impersonating any person or entity or using a false name that you are not authorised to use.

        7. Submissions

        When you make Submissions to our Site you grant us the right to use those Submissions in connection with our Business. This includes storing those Submissions, and making those Submissions available as Content via our Site. We may permit other people to do this on our behalf. These rights shall be free (you won’t be able to charge us for these rights) and irrevocable, and shall exist perpetually. You agree that we do not have to identify you as the author of those Submissions, and that you shall have no right to object to our treatment of those Submissions. This does not affect your rights under laws relating to personal data. However, where any personal data is contained in those Submissions, you consent, and must have any other identified person’s consent, to provide those Submissions to us and to allow us to use those Submissions as mentioned above.

        8. Content

        8.1. This Site and all intellectual property in it is owned by us and or licensors. Intellectual property includes the copyright in our Site, our trade marks and domain names, and those of other people, design rights, for example in our user interfaces, database rights, and all other intellectual property or rights of any kind, and whether or not they are registered or unregistered, even if it were possible to register them (and we have not progressed any such registration).

        8.2. We and our licensors reserve all of our and their rights. This means, for example, that we (and they) remain owners of their intellectual property and remain free to use them as we (and they) see fit.

        8.3. You have the right to access and use our Site, and to use it for the Permitted Purpose, subject always to these Terms. Nothing in these Terms or otherwise grants you any other right, title or interest in or to our Site or any Content. By accessing our Site you agree and undertake not to use our Site or any Content for any purpose other than the Permitted Purpose. This includes using our Site or any Content to create new works based upon the Site or its Content for use elsewhere.

        8.4. Where software is made available through our Site, or by us through any platform such as the Apple App Store or Google Play, please note that your download, installation and use of this software shall be subject to additional terms and conditions, which will be brought to your attention when accessing that software. Where we link to our social media sites, such as Facebook, Twitter and Instagram, please note that these sites have their own terms of use, which you should read and abide by.

        8.5. Please note that the following are trademarks owned by us or our licensors:

            • SMARTPA

            • SMART PA

            • klar

          8.6. If you think any part of our Site, or anything available through our Site, infringes your rights, please contact us at info@smart-pa.com When contacting us please provide:

              • 8.6.1. your address, telephone number, and email address;

              • 8.6.2. description of the rights that you claim have been infringed;

              • 8.6.3. a description of the alleged infringing activity;

              • 8.6.4. a statement by you that you have a good faith belief that infringing activity is not authorised by you, the rights owner, its agent, or the law; and

              • 8.6.5. a statement by you, made under penalty of perjury, that the information is accurate and that you are the rights owner or authorised to act on the rights owner’s behalf.

            9. Security

            9.1. We may apply security measures and certain restrictions to our Site. You agree not to tamper with or try to circumvent, avoid or negate such security measures or restrictions, or ask or help any other person to do so, including by the submission of false information, or using means which obscure the identity of the devices or persons visiting our Site, such as using VPN services or the TOR browsers.

            9.2. Our Site contains important notices (including intellectual property notices) including that contained in any digital rights or other security technology embedded or contained within the Site. You must not tamper with or remove any of these notices, including in any printout of our Site.

            9.3. Communication via the Internet is not secure. While we try to make sure that the Site is secure, we cannot guarantee the security of any information that you supply to us and therefore we cannot guarantee that it will be remain confidential, for example during its transmission to us.

            9.4. Further, we recommend that you have in place up to date antivirus and personal firewall software when accessing and using our Site.

            10. Payment Details

            10.1. The price of the digital content will be the price set out on our website at the time when you place your order. Our prices include VAT at the current rate.

            10.2. We make all reasonable efforts to ensure that we do not make errors with the prices that we charge you. For example, before we accept your order, we usually try to check the website price against our price list in force at the time of your order. However, if an error has been made and the price in the price list is lower than the website price, then we will charge you the price on the price list (being the lower amount). If an error has been made and the price in the price list is higher than the website price, we will contact you to confirm how you would like to proceed (and if you want to cancel the contract section ??? of these terms and conditions will apply).

            10.3. When you need to pay us depends on whether the digital content we provide you with is provided on a one off or on a subscription basis:

            10.3.1. For subscriptions to digital content, you must pay monthly, in advance.

            10.4. We accept payment by credit and/or debit card.

            11. Third Party Sites

            The Site may contain hyperlinks or references to third party websites other than the Site. Any such hyperlinks or references are provided for your convenience only. We do not operate these third party websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party website does not mean that we endorse that third party’s website, products or services. Your use of a third party site will be governed by the terms and conditions of that third party site, not these Terms.

            12. The Limits of our Liability

            12.1. Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we are not legally responsible for any losses that were not foreseeable when you accessed our Site, or that were not caused by any breach of these Terms or any duty on our part. Our Site is provided “as is,” and your use is at your own risk. We exclude to the fullest extent permitted by law, any and all express and implied warranties and guarantees.

            12.2. If you wish to rely upon any Content for any purpose please contact us for further assistance and advice. Otherwise you must not place reliance upon any Content, and if you do you shall assume all risks arising as a result of such reliance, and all liability.

            12.3. What we say that we will do, and what say we won’t do, what we and will not guarantee, and what we recommend or require you to do, in these Terms is therefore very important. Please read these documents carefully and let us know if you don’t understand any point.

            12.4. We shall have no liability to you for any breach of these Terms caused by any event or circumstance beyond our reasonable control including, but not limited to, strikes, lock-outs or other industrial disputes; breakdown of systems or network access; or flood, fire, explosion or accident.

            12.5. Further, no one other than a party to these Terms has any right to enforce any of these Terms.

            13. Suspension

            13.1. If something happens that means we must suspend the supply of the digital content to you, for example:

            i) to make minor technical adjustments or to resolve technical issues

            ii) to update the digital content to implement a change in law or any relevant regulatory requirement

            then we will contact you to let you know.

            13.2. We will usually let you know in advance of any suspension unless it is an emergency, in which case we will let you know as soon as reasonably possible. If we do suspend the supply of digital content, your payment will be adjusted so that you do not pay for the relevant suspended item during the period of suspension.

            13.3. If we are going to suspend the supply of digital content for more than 1 month, then you may contact us to cancel the contract. We will provide you with a refund for the relevant digital content for which you have made payment but have not yet received.

            14. Disputes

            14.1. We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with us please contact us as soon as possible.

            14.2. If you and we cannot resolve a dispute using our complaint handling procedure, you may progress the matter via court proceedings. The courts of Scotland exclusive jurisdiction in relation to these Terms, and Scottish law will apply to these Terms.

            15. Variation

            These Terms are dated 17.02.2025. No changes to these Terms are valid or have any effect unless agreed by us in writing. We reserve the right to vary these Terms from time to time. We recommend that you check these Terms each time you visit our Site to ascertain the current version, as it is that version of the Terms which will apply to your use of the Site.